Home » FAQ

  • Q Are you a Trading Company or Manufacturing Factory?

    A We are the leading manufacturer for 10 years, and the factory is located in Tianjin, an office in Qingdao. Mainly product lines are glass machines, and we can also provide some matching accessories. our products have a competitive price and quality guarantee. Welcome to send your inquiry!
  • Q OEM Capability:

    A All OEM orders are welcome.
  • Q How can I know how my order is being done?

    A We will inspect and test all items in order to avoid damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery.
  • Q How can you guarantee the product quality?

    A We have the quality control system ISO9001:2008, and it's been followed strictly. We also have the professional QC team, and each of our package workers will be in charge of the final inspection according to the QC instruction before packing.
  • Q How about the delivery time?

    A 15days after receiving the deposit based on the MOQ. Normally, 30-35days to finish the order for a 20ft container. Of course, we can also meet the urgent delivery time if the production schedule is not tight. Welcome to ask for the detailed delivery time according to your order quantity!
  • Q Are you a Trading Company or Manufacturing Factory?

    A We are the leading manufacturer in the Qingdao area for 10 years, our products have a competitive price and quality guarantee. Welcome to send your inquiry!
  • Q How soon would you offer a quotation?

    A We can offer a quotation within 24 hrs about our stock model machines; if you need custom-made machines, it will take about 2 days.
  • Q What kind of quotation term do you offer?

    A Normally FOB, but CIF, DDU, and DDP are also available.
  • Q I’d like to know your Payment terms.

    A Basically, the payment terms are T/T, L/C at sight. Western Union, PayPal, Alipay, Credit card are acceptable for sample orders.
  • Q Do you have any warranty period?

    A Yes under normal circumstances, our machine product warranty period is 12 months.
  • Q If you can supply installation services?

    A If the customer needs we can supply.

Our Workers ready to help you

Call Us 

+86-532-80979233

Address

19F, Publishing Building, NO.182 Haier Road, Qingdao, Shandong, China.

Email

info@toyocc.com

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